Return
Returns Policy
Can I Return My Order?
Yes, you can return your order within 14 days of receipt if you are not satisfied with the items. To qualify for a return, the following conditions must be met:
How to Return Your Order:
If your order meets the above conditions, please follow these steps to initiate the return process:
Right of Withdrawal:
As a consumer, you have the right of withdrawal under the following conditions, provided you are a natural person making a purchase for personal use and not in the course of professional or business activities:
Cancellation Conditions:
Right of Cancellation: The cancellation period is 14 days from the day you, or a third party designated by you (other than the carrier), receives the last item of your order.
How to Cancel: To exercise your right of withdrawal, notify us at Hydro-X by a clear statement (e.g., email) of your decision to withdraw from the contract. The withdrawal is completed once we receive the returned goods. The cost of returning the goods is borne by the buyer.
Shipments in Transit: If your order has already been dispatched, cancellation is not possible until you receive the goods. After receipt, you may return the items to us. Please inform us in advance of your intent to cancel.
Consequences of Withdrawal:
If you withdraw from this contract, we will refund all payments received from you, excluding the delivery costs, without undue delay and no later than 14 days after we have received your returned goods. The refund will be processed using the same payment method used for the original transaction unless agreed otherwise. You will not be charged any fees for the repayment.
All returns must be sent to our central warehouse in the Netherlands or other specified locations in Europe, Asia, or America, depending on where the item was originally shipped from.
Can I Return My Order?
Yes, you can return your order within 14 days of receipt if you are not satisfied with the items. To qualify for a return, the following conditions must be met:
- The order must include all original parts, components, and packaging in the same condition as received.
- The product must show only normal handling, with no signs of careless handling, wear, or breakage.
- Items subject to hygiene considerations must be thoroughly cleaned before initiating the return process.
- The product must be found defective immediately upon receipt.
- The cost of return shipping is the responsibility of the customer unless the item was defective on arrival.
- Returns will be processed within 7 working days, and if the conditions are met, the return will be acknowledged within this period.
How to Return Your Order:
If your order meets the above conditions, please follow these steps to initiate the return process:
- Send an email to: info@hydro-x.com
- Include the following information in your email:
- Order number
- Reason for the return request
- Photo of the product if damaged or defective
- Customer’s first name and last name
- Customer’s address
- We will respond with the return address. Please do not send the return to the original sender; we will provide the correct return address. The customer is responsible for the shipping costs of returning the product.
Right of Withdrawal:
As a consumer, you have the right of withdrawal under the following conditions, provided you are a natural person making a purchase for personal use and not in the course of professional or business activities:
Cancellation Conditions:
Right of Cancellation: The cancellation period is 14 days from the day you, or a third party designated by you (other than the carrier), receives the last item of your order.
How to Cancel: To exercise your right of withdrawal, notify us at Hydro-X by a clear statement (e.g., email) of your decision to withdraw from the contract. The withdrawal is completed once we receive the returned goods. The cost of returning the goods is borne by the buyer.
Shipments in Transit: If your order has already been dispatched, cancellation is not possible until you receive the goods. After receipt, you may return the items to us. Please inform us in advance of your intent to cancel.
Consequences of Withdrawal:
If you withdraw from this contract, we will refund all payments received from you, excluding the delivery costs, without undue delay and no later than 14 days after we have received your returned goods. The refund will be processed using the same payment method used for the original transaction unless agreed otherwise. You will not be charged any fees for the repayment.
All returns must be sent to our central warehouse in the Netherlands or other specified locations in Europe, Asia, or America, depending on where the item was originally shipped from.